Website Better Community Neighborhoods, Inc.


Better Community Neighborhoods, Inc. (BCNI)seeks a motivated customer service professional with a background in lending, housing, and or finance to assist customers to become financially sound, empower clients to transition into affordable mortgage products, and help them prepare for their financial future. The Intake Specialist is primarily responsible for the initial receipt, data input, and review of homeownership pre-application packages and determination of applicant qualification for BCNI’s programs. This position will also provide assistance with applicant questions regarding program requirements and homebuyer education/orientations. This position requires the use of independent judgment and decision-making skills.


  • Advance / oversee new construction and substantial rehab efforts for both rental and sale on behalf of BCNI.
  • Serve as Owner’s Rep for larger multifamily development initiatives.
  • Conducts initial inspection of dwelling units proposed for inclusion in the various rehabilitation grant programs. Conducts detailed inspections of properties noting structural conditions, conformity to the Housing Quality Standards; and condition of heating, sewage disposal, plumbing, and electrical systems.
  • Prepares detailed scopes of work and cost estimates for repair/rehabilitation work as required under the appropriate program requirements and to meet the Housing Quality Standards for grant programs and other BCNI projects.
  • Creates bid documents, outlining the scope of work to be performed and discusses alternative methods of accomplishing repairs with OOR Director, clients and contractors.
  • Performs progress inspections, verifies progress payments to the contractor during the rehabilitation of the housing unit. Creates punch list for project completions.
  • Inspects the housing unit for final acceptance and payment ensuring that all repairs have been made in accordance with the scope of work, applicable codes, NYS Housing Trust Fund Corporation Rehabilitation Standards for One-to Four Unit Structures and Housing Quality Standards, (HQS)
  • Reviews Client complaints with Program Manager and coordinates an appropriate resolution for disputes between client and contractor.
  • Advises superior about problems related to the implementation of housing rehabilitation programs
  • Serve as liaison between BCNI and City Building Code Department.


  • Serve as initial point of contact and resource for clients by answering questions and providing high quality customer service.
  • Conduct intake interviews with clients, which include validating clients’ identities, screening for eligibility, reviewing client application, data input, document collection, and ensuring clients are ready to proceed in the next step of the process.
  • Contact clients to remedy missing or incorrect documents, respond to client messages.
  • Support Housing Counselors with operational tasks as needed.
  • Protect client confidentiality.
  • Complete all specified paid training.
  • Enter notes into Housing Counseling Database MpactPro or other databases as needed.
  • Create, maintain, and update client files regularly per funders regulations
  • Maintain workload reports
  • Assist with outreach to community groups, homebuyer’s workshops, and conduct presentations, about housing topics and BCNI programs.
  • Complete follow-up paperwork from classes, including certificates and communication with referring partners.
  • Other duties as assigned.


  • Associates Degree in a related field OR
  • At least two (2) years’ experience in real estate, lending, or related area AND two (2) years of experience working with people in need of assistance OR
  • An equivalent combination of training and experience


  • Ability to perform duties in a confidential manner
  • Detail-oriented with the ability to organize complex material in a clear and concise manner
  • Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
  • Demonstrated ability to work with others in establishing goals and objectives
  • Ability to communicate effectively, both orally and in writing
  • Ability to structure and convey information for a large group in a manner that is engaging and accessible.
  • Ability to effectively communicate and work with individuals from diverse backgrounds and experience.
  • Demonstrated skill in organizing time and prioritizing workload
  • Working knowledge of the components of a housing counseling program
  • Working knowledge of the home buying process
  • Knowledge of lending products and various homeowner assistance programs
  • Ability to use CRM MpactPro
  • Bilingual competence preferred


This is a Full-time position, 40 hours per week to be performed on-site. The Intake Specialist must be available to work flexible hours to accommodate the needs of clients. The Intake Specialist may be required to travel to attend training and maintain certifications. 


Commensurate with experience


To apply to the position above, please download our application and submit along with any other additional materials (cover letter, resume, etc.) to

Download Our Application

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